Shipping
Buying for somebody else? We will dropship for you to make gift giving easy!
Our items are brand new and will ship directly from our distribution warehouse in Missouri. Your order will ship in 2-7 business days and please allow 7-14 business days for delivery inside the US and a couple of extra days during peak shipping times such as holidays or special occassions.
We offer a discount in shipping for multiple item purchases which is $6.00 per item for orders in the continental 48 United States. We also offer "Free Shipping" for orders over $100.00 shipping to the 48 continental United States. Sorry, we cannot offer the free shipping or multiple item discount to Alaska, Hawaii or international orders. Please select the correct shipping method during checkout for your order. Orders with an incorrect shipping method chosen will be automatically cancelled and refunded. We use both Priority Mail and UPS and reserve the right to ship whichever way fits the order best.
To find out what the shipping charges will be for a particular item, just add that item to the shopping cart and go through checkout far enough to see the shipping choices. To look at another item, just empty the shopping cart and add the other item and do the same. Our Shipping prices are for shipping to the United States and select countries. Shipping costs include, professional packaging, shipping, handling, and insurance. All items ship insured & the insurance is included in our shipping prices. Customer satisfaction is our priority!
Do you need your purchase shipped to an APO address? We can do that too! Just select the shipping method for APO Military shipments during checkout.
Availability
All of our items are available to ship from the warehouse to the best of our knowledge. We update our inventory availabilities three times a day. However, on rare occasions, due to the popularity of an item, the warehouse may run out of stock inbetween updates. Items are restocked regularly and are usually back in stock in a few days. If this should happen, we will gladly refund your money if you wish, or we can ship as soon as it is restocked. The choice is completely up to you. Like we said previously, this rarely happens but if it does we will treat you right.
Returns
Please Note: We will replace damaged or defective merchandise only. We do not accept returns. Please look at the pictures well and read the descriptions before placing an order so that you know what you are buying. If you have any questions that are not answered on the product page, please email us at sales@cornerstonecollectibles.com prior to ordering. All items are guaranteed to arrive free of damage or defects. If an item arrives damaged or defective, you will need to email us immediately with product number and problem for replacement.
Claims are processed quickly and every attempt is made to resolve as quickly as possible. However, some take longer than others and stock quantities can effect the length of time that it takes to get a replacement out. Please allow up to six weeks for a claim to be resolved.
Once an order is placed, it cannot be cancelled.
Customer Service
Customer service is very important to us. It is our goal to make your shopping experience a fun and satisfying experience. If you ever have a question or concern regarding an item on our website, or an order that you have placed, please don't hesitate to contact us by email at sales@cornerstonecollectibles.com, or by phone at 423-369-4186. Please note that email is the preferred and quickest method of communication and we respond quickly.
Payment Options
We accept Visa, Mastercard, Discover & American Express for credit card payments, and we also accept Paypal payments.
